Terms of Service

Recognition Labs, LLC

Version: 1.0

Effective Date: 21 July 2026

Last Updated: 21 July 2026

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY-TRIAL WAIVER IN SECTION 18, UNLESS YOU TIMELY OPT OUT AS DESCRIBED THERE.

ANOTHER IMPORTANT NOTICE: moe is an AI-powered connection coaching service. It is not therapy, counseling, psychotherapy, medical advice, diagnosis, treatment, a medical device, crisis intervention, suicide prevention, emergency response, safety monitoring, legal advice, financial advice, or any other professional service. If you are in crisis or think you may hurt yourself or someone else, call 911 or 988, or text HOME to 741741, immediately.

These Terms of Service ("Terms") are a legally binding agreement between you and Recognition Labs, LLC ("Recognition Labs," "we," "us," or "our") governing your access to and use of the moe mobile application, the website located at moe.coach, and any related features, content, and services we make available (collectively, the "Service"). These Terms are effective as of the earlier of the date you agree to them or the date on which you first access the Service, as described in Section 1.1, below.

Recognition Labs is an Oklahoma nonprofit limited liability company. Amounts you pay for the Service are fees for services, not charitable donations, and are not tax-deductible unless we expressly state otherwise in writing.

If you do not agree to these Terms, do not download, access, or use the Service.

1. Acceptance of These Terms

1.1 Agreement. By downloading our mobile application or accessing, creating an account for, or using the Service, you acknowledge that you have read and understand, and you agree to, these Terms and any additional terms presented to you for a feature, consent flow, or purchase, and you acknowledge our Privacy Policy and any applicable Consumer Health Data Privacy Policy or other state-specific privacy notice we provide.

1.2 Separate in-app consents. Before you can use moe, you must complete the separate in-app consent flow we present for voice processing, AI processing, the processing of sensitive personal information you choose to disclose, and the disclosure of relevant data to service providers acting on our behalf. Those in-app consents supplement these Terms. If there is a conflict between these Terms and a specific in-app consent that you affirmatively accept, the in-app consent controls only for that specific subject and only to the extent permitted by applicable law, and will not be interpreted to waive any rights that cannot be waived under applicable law.

1.3 No agreement, no use. If you do not agree to these Terms or do not provide required in-app consent, you may not use the affected parts of the Service.

1.4 Service providers acting on our behalf. We use service providers and infrastructure providers to help us operate the Service. When they process data for us, they do so on our behalf to deliver the Service, not as independent data buyers, data brokers, or advertisers.

1.5 Changes in law or product. Because the Service may evolve, we may change the Service and these Terms as described in Section 21.

2. Eligibility; Age; Location; Authorized Use

2.1 Adults only. You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 or older and able to enter into a binding contract.

2.2 United States only. The Service is offered only to users physically located in the United States and only in jurisdictions where we choose to make it available.

2.3 Excluded states. The Service is not currently available in Illinois. Illinois law restricts certain uses of artificial intelligence in wellness and mental-health-related services. We may add or remove jurisdictions, including states or the District of Columbia, at any time if we believe doing so is necessary for legal, regulatory, operational, or risk-management reasons.

2.4 Physical location matters. You must be physically located in an authorized jurisdiction when you create an account, start a live call, send a voice message, or otherwise use location-restricted features. We reserve the right to use technical and non-technical measures, including IP-based and other non-precise signals and related account information, to verify eligibility and enforce these restrictions, and we may suspend or terminate access if we reasonably believe you are in an unauthorized jurisdiction.

2.5 No circumvention. You may not use a VPN, proxy, location spoofing tool, false information, or any other method to evade geographic restrictions, age restrictions, or any other eligibility rules.

2.6 Personal, non-commercial use only. The Service is licensed only for your own personal, non-commercial use. You may not use the Service on behalf of another person, as part of a professional practice, or to provide services to third parties unless we expressly authorize that use in writing. If you are a licensed health professional, you may not recommend the Service to patients as a clinical tool or as a substitute for clinical care.

2.7 Ineligible users. If we reasonably believe you are under 18, located in an excluded jurisdiction, using the Service in a prohibited way, or otherwise ineligible to use the Service, we reserve the right in our sole discretion to deny access, suspend your account, or terminate the Service for you as described in Section 13.

3. Accounts, Sign-In, and Account Security

3.1 Account creation. To use the Service, you must create an account using a sign-in method we support, such as Sign in with Apple or Sign in with Google.

3.2 Accurate information. You must provide accurate, current, and complete information and keep your account information updated.

3.3 Account responsibility. You are responsible for activity that occurs under your account unless applicable law says otherwise. You must keep your credentials, device, and authentication methods secure.

3.4 Unauthorized access. If you believe your account has been compromised or accessed without permission, contact us promptly at support@moe.coach.

3.5 One account per person. Unless we approve otherwise in writing, you may maintain only one personal account.

3.6 Duplicate, fraudulent, or automated accounts. We may refuse to create or maintain accounts that appear duplicative, fraudulent, automated, or otherwise abusive.

4. What the Service Is - and Is Not

4.1 What the Service is. moe is an AI-powered, voice-first connection coaching service designed to help adults think through real-world relationships, practice new communication approaches, and follow through between calls. The Service is a general wellness and self-improvement tool.

4.2 What the Service is not. The Service is not therapy, counseling, psychotherapy, medical advice, diagnosis, treatment, a medical device, crisis intervention, suicide prevention, emergency response, safety monitoring, legal advice, financial advice, or any other professional service. It does not involve clinical assessment or behavioral health care. The Service is not a substitute for qualified professionals, emergency services, or healthy human relationships. No statement made by the AI coach should be understood as a clinical opinion, diagnosis, or treatment recommendation.

4.3 Automated service; AI is part of the Service. You are interacting with an automated software system that we operate. The AI coach is a software feature of the Service and is not a separate human being, licensed provider, licensed therapist, licensed counselor, or separate contracting party. AI coaching responses are generated by artificial intelligence. The Service uses third-party artificial intelligence models and related technologies to generate coaching responses. The AI coach does not hold any professional license, certification, or credential in any jurisdiction.

4.4 No professional or privileged relationship. Your use of the Service does not create a therapist-patient, physician-patient, attorney-client, fiduciary, or other privileged or professional relationship between you and Recognition Labs, any affiliated organization, or the Service.

4.5 Automated outputs; no guaranteed human review. Coaching responses and related content may be generated automatically. Unless we expressly say otherwise for a particular feature, you should not assume a human has reviewed them before you receive them.

4.6 AI can be wrong. AI-generated content may be inaccurate, incomplete, out of date, biased, generic, poorly suited to your situation, or simply wrong. The AI coach may produce outputs that sound authoritative but are factually incorrect or contextually inappropriate. Outputs may also include fabricated facts, sources, or citations. You are responsible for deciding whether and how to act on any output. Do not rely on the Service where a mistake, delay, or omission could create material safety, medical, mental health, legal, financial, employment, housing, or similar consequences. You should independently verify any information before acting on it, and you should consult a qualified professional for any matter that requires professional judgment.

4.7 Not a companion or substitute for people. The AI coach is a tool we provide to support healthier real-world relationships. It is not a friend, romantic partner, therapist, emergency contact, or substitute for offline support. The AI coach may sound warm, caring, or empathetic. That is how the software communicates, not care from a person.

4.8 Cross-call memory. To provide continuity, the Service may use information from prior calls and voice messages - including transcripts, coaching content, and relationship context - to "remember" prior conversations. That memory may be inaccurate, incomplete, stale, or misleading. You should correct the Service if it gets facts wrong, including by telling the Service during a call or by contacting us at support@moe.coach. We retain these text-based records for continuity as described in Section 10.4. To delete your coaching data (transcripts and coaching content, including cross-call memory), you can delete your account (see Sections 13.1 and 10.7). You may request access to, or deletion of, specific records as described in our Privacy Policy.

4.9 Sensitive subjects may arise. You may choose to discuss sensitive personal topics, including topics related to mental health, emotional distress, or interpersonal conflict. Even when those topics arise, the Service remains a general wellness coaching tool, not a healthcare, mental health, or therapy service.

4.10 No guaranteed outcomes. We do not guarantee any particular outcome, including improved relationships, emotional well-being, or communication results.

5. Crisis and Emergency Use

5.1 Not for emergencies. Do not use the Service for emergencies, urgent crises, or situations where you need immediate human help. The Service is not monitored as an emergency channel and is not a substitute for in-person help, licensed care, or emergency responders. The Service cannot contact emergency services on your behalf.

5.2 Crisis-resource prompts. If the Service detects language that may suggest a risk of harm to yourself or others, it may interrupt or limit the call, present crisis-related messaging, and direct you to emergency or crisis resources, including the 988 Suicide & Crisis Lifeline (call or text 988), the Crisis Text Line (text HOME to 741741), and 911.

5.3 No guarantee of detection, review, or intervention. Any detection of crisis-related language and any crisis-resource prompt are automated features provided solely as a courtesy and are not to be relied upon. We do not guarantee that the Service will detect every crisis, high-risk statement, abusive situation, or emergency, and the Service may fail to detect a genuine crisis or may mistakenly flag non-emergencies as high risk. Recognition Labs has not assumed any duty to monitor, detect, or intervene, and nothing in these Terms creates such a duty beyond what applicable law independently requires. A crisis-related message does not mean that a human has reviewed your situation, that anyone is monitoring you in real time, or that help has been dispatched.

5.4 You must act. If you think you may hurt yourself or someone else, or if someone may be in immediate danger, call 911, go to the nearest emergency room, contact 988, text HOME to 741741, or use local emergency resources immediately.

5.5 Call interruption or end. We may interrupt, limit, or end a call where we reasonably believe doing so is necessary for safety, abuse prevention, or legal compliance.

6. Required Consent for Voice Processing and Sensitive Data

6.1 Consent required before use. Before you can use moe, you must complete the in-app consent flow we present. That flow is intended to obtain your affirmative consent, as described in the consent flow and our Privacy Policy, to: (a) voice capture and transcription;
(b) AI processing of your conversations;
(c) processing of sensitive personal information you choose to share; and
(d) disclosure of relevant conversation data to service providers acting on our behalf to deliver the Service.

6.2 No consent, no use. If you do not provide the required consent, you will not be able to use moe.

6.3 Withdrawal of consent. You may withdraw a required consent at any time by initiating account deletion through the methods described in Section 13. Because the Service depends on that processing to operate, withdrawing consent means your account and data under our direct control will be deleted. There is no paused or suspended account state. See Section 10 and the Privacy Policy for deletion details.

6.4 Updated consent. If we materially change the relevant consent terms or processing practices, we will require you to review and accept updated in-app consent before you continue using the affected features.

7. Subscription Plans, Free Trial, Extra Calls, Billing, Cancellation, and Refunds

7.1 Paid features. Some parts of the Service require a paid subscription or a one-time in-app purchase.

7.2 Material billing terms shown at checkout. Before you confirm a purchase, the applicable Apple App Store or Google Play checkout flow will show the current price, billing interval, free-trial or promotional terms (if any), renewal terms, and how the purchase works. If there is a conflict between those purchase-flow disclosures and these Terms for a particular purchase, the purchase-flow disclosures control for that purchase.

7.3 Free call. We may offer a free call before a trial or subscription begins. Unless we expressly say otherwise in the purchase flow, that free call does not count against trial or paid-plan usage limits.

7.4 Current plans. The current subscription plans, pricing, and usage limits are shown in the app and at checkout. Plan details may change as described in Section 7.14.

7.5 Free trial. If offered, a free trial lasts for the period shown at signup or checkout. Unless you cancel before the trial ends, the trial automatically converts to the paid subscription identified in the purchase flow, and that subscription will automatically renew until canceled.

7.6 Entitlement periods and counted calls. Weekly limits are measured by the Service's entitlement period rather than necessarily by a calendar week. An "entitlement week" is the 7-day usage period tied to your trial or subscription cycle, as explained in the app. Only completed regular coaching calls count toward weekly and daily call limits. We may determine whether a regular coaching call counts based on Service criteria such as call type, duration, technical completion, whether the call reached a completed coaching state under our rules, and similar operational factors disclosed in the app. Short, accidental, interrupted, or technically failed calls may not count. Unused included calls expire at the end of the applicable entitlement week and do not roll over unless we expressly say otherwise.

7.7 Daily hard limit. The Service applies a daily completed-call limit as shown in the app. We will not offer or process an Extra Call (defined in Section 7.8) purchase when you have reached the daily completed-call limit, and if an Extra Call purchase is nonetheless processed and you cannot reasonably use it due to the daily limit or a confirmed Service-side error, we will provide a credit for an equivalent call opportunity or assist you with a refund request consistent with applicable law and platform rules.

7.8 Extra Calls. If you reach your included weekly call limit, we may offer a one-time in-app purchase for one additional call (an "Extra Call"). An Extra Call is an immediate additional call opportunity, not a stored credit balance, prepaid wallet, or transferable token. It does not increase your recurring weekly allowance, and it may be offered only if you have not already reached the daily hard limit. Once the Extra Call has been initiated or the additional call opportunity has been made available, it is generally non-refundable by us except where required by law or applicable platform policy.

7.9 Billing through Apple or Google. All subscriptions, free-trial conversions, and Extra Call purchases are processed through the Apple App Store or Google Play, as applicable. We do not receive or store your full payment card number or other payment instrument credentials. If you fail to update billing information, or otherwise fail to make any payment when due, we reserve the right, after providing notice and a reasonable opportunity for you to resolve the issue through the applicable platform, to suspend your access, and if the failure persists, to close your account; however, we will not suspend or close your account due solely to a transient or platform error we reasonably believe is outside your control, and we may suspend without notice where we reasonably believe necessary to address fraud, chargebacks, security, or Service integrity.

7.10 Auto-renewal. Recurring subscriptions renew automatically for the billing period disclosed at purchase unless you cancel through the subscription-management tools provided by Apple or Google before renewal.

7.11 Cancellation. You may cancel a recurring subscription at any time through your Apple or Google account subscription settings. Cancellation stops future renewals but does not usually retroactively refund the current billing period. Unless applicable law or platform rules say otherwise, you will generally keep access through the end of the then-current paid period.

7.12 Deleting the app or account is not cancellation. Deleting the app, deleting your account, or stopping use of the Service does not by itself cancel a subscription billed through Apple or Google. You must separately cancel through the relevant app-store subscription settings to stop future renewal charges.

7.13 Refunds and technical failures. Refunds, if any, are governed by the Apple App Store or Google Play rules, the applicable platform terms, and applicable law. Recognition Labs does not guarantee refunds and does not directly process payment-instrument refunds. If you are charged and purchased access does not become available because of a confirmed technical failure on our side, contact us at support@moe.coach. Subject to applicable law and platform rules, we will use commercially reasonable efforts to restore equivalent access (for example, by re-enabling the purchased entitlement or providing a replacement call opportunity) or, if we cannot do so, to provide you with information and reasonable assistance to pursue the platform's refund process.

7.14 Changes to plans or pricing. We may change plans, included features, usage limits, or prices for future purchases and, for recurring subscriptions, for future renewal terms only. Any change will not take effect for your then-current paid billing period, and the price and included features and usage limits presented at checkout will apply through the end of that committed term, except where a change is required by law or app-store rules or is necessary to address fraud, security, or Service integrity. If you have a recurring subscription, any future billing change will be handled subject to the relevant app-store rules and applicable law. We will provide at least 30 days' advance notice of any material change (or such other notice period as required by the applicable app-store rules or law) and, where required, obtain your consent, in each case consistent with Section 21. If you do not agree to a material change, you may cancel your subscription through Apple or Google before the change takes effect to avoid renewal on the updated terms. We will notify you of any updated plan details in the purchase flow and, where appropriate, in the Service or revised Terms.

7.15 Renewal reminders. We or the applicable platform may send you renewal reminders before your subscription renews, as required by applicable law.

7.16 Not donations. Subscription fees and one-time purchase amounts are service fees, not charitable contributions or donations.

8. License to Use the App and Service

8.1 Limited license. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the app and Service on devices that you own or control, solely for your personal, non-commercial use and only as permitted by these Terms and any applicable platform usage rules. This license is authorized under the Recognition Labs, LLC Operating Agreement and is granted solely for use consistent with the charitable purpose of Recognition Labs, LLC.

8.2 License term. The license granted in Section 8.1 is for a term of five (5) years from the date of your account creation. Before the end of that term, we will require you to review and affirmatively accept the then-current Terms as a condition of receiving a new license for a successive five (5) year term. If you do not affirmatively accept the then-current Terms when prompted, your license will expire at the end of the then-current term and you must stop using the App and Service. If your license expires under this Section and you have an active subscription billed through Apple or Google, we will prompt you in the Service to cancel it and provide the relevant subscription-management links, consistent with Section 13.4. Each renewed license is a separate grant, not an extension of any prior license, and is effective only when we make it available to you (which may be subject to any required internal authorization). This license also terminates earlier if your account is terminated under Section 13.

8.3 No sale. The app and Service are licensed, not sold, to you.

8.4 Restrictions. Except to the extent prohibited or limited by applicable law, you may not: (a) copy, reproduce, distribute, publicly display, publicly perform, or create derivative works of any portion of the Service;
(b) reverse engineer, decompile, disassemble, attempt to derive source code from, or otherwise try to discover the underlying code, models, prompts, system instructions, or architecture of any portion of the Service;
(c) remove, obscure, or alter notices relating to intellectual property or proprietary rights;
(d) use the Service to build, train, benchmark, or improve any other product, service, dataset, or machine learning model; or
(e) access or use the Service except through our supported interfaces.

Nothing in this Section 8.4 is intended to restrict any activity that applicable law expressly permits, including rights related to interoperability, error correction, or security research/testing.

8.5 Updates. We may provide updates, patches, bug fixes, or feature changes. You may need to install updates to continue using the Service.

9. User Content and Feedback

9.1 Your content. "User Content" means content you provide through the Service, including your spoken words, voice messages, account inputs, and communications with us.

9.2 You keep your rights. As between you and Recognition Labs, you retain any rights you have in your User Content.

9.3 License you give us. You grant Recognition Labs and service providers acting on our behalf a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify, adapt, transcribe, translate, process, summarize, create derivative works from, display, and otherwise use your User Content as reasonably necessary to: (a) provide, operate, maintain, secure, and support the Service for you;
(b) generate coaching responses and related content;
(c) detect abuse, enforce these Terms, maintain safety guardrails, and comply with law;
(d) investigate support requests, bugs, fraud, misuse, or technical failures; and
(e) produce de-identified analytics to measure, understand, and improve the Service.

9.4 Your responsibility for User Content. You represent and warrant that: (a) you have the rights and permissions needed to provide your User Content;
(b) your User Content and use of the Service will not violate law or another person's rights; and
(c) you will not use the Service to harass, threaten, exploit, stalk, or harm another person.

9.5 No exclusivity of output; no professional advice. Because artificial intelligence can generate similar responses for different users, you acknowledge that outputs may not be unique and that other users may receive similar or identical output. AI-generated outputs are not professional advice and should not be treated as a substitute for individualized guidance from a qualified professional.

9.6 Feedback. If you provide suggestions, ideas, enhancement requests, bug reports, or other feedback (collectively, "Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free right and license to use that Feedback without restriction or compensation to you.

10. Privacy, Data Handling, Retention, and Deletion

10.1 Privacy Policy and state notices. Our Privacy Policy, any applicable Consumer Health Data Privacy Policy, and any other state-specific privacy notice explain how we collect, use, disclose, retain, and protect personal information. By using the Service, you acknowledge that you have reviewed those materials.

10.2 Live-call audio. During live coaching calls, your voice audio is transmitted and processed in real time to operate the call, including transcription and response generation. We do not keep persistent audio recordings of live calls.

10.3 Voice messages. Voice messages may be temporarily uploaded, buffered, or stored in transient systems for transcription and processing, then deleted from transient storage. We do not keep those audio files as part of your lasting account history unless we clearly tell you otherwise.

10.4 Text records retained for continuity. We retain text transcripts, coaching content, relationship context, call metadata, and similar text-based coaching records because those records are part of how the Service provides continuity across calls. We retain these until your account is deleted (see Section 10.7).

10.5 Processors and infrastructure providers. To operate the Service, we disclose relevant data to service providers and infrastructure providers acting on our behalf for transcription, language-model processing, text-to-speech, communications transport, hosting, authentication, notifications, subscriptions, storage, security, and related operations. When we say we do not sell your data and do not let outside companies use your conversations for their own advertising or independent business purposes, that does not mean no outside vendors are involved. It means those vendors are helping us run the Service on our behalf.

10.6 No sale; no AI training on your conversations. We do not sell your personal data. We do not use your conversations, transcripts, or account-specific coaching records to train our own AI models. We also configure or choose third-party AI providers so submitted API data is not used to train general AI models for others under their current API terms and service settings. We cannot, however, guarantee the practices of third-party providers beyond our contractual requirements with them, and their terms may change over time.

10.7 Deletion timeline under our direct control. If you delete your account or withdraw a required consent, we will delete or de-identify (as applicable) your data under our direct control within 15 calendar days after we receive your request, subject to limited exceptions described in the Privacy Policy or as required by law.

10.8 Processor logs and backups. We control deletion in our own systems and will delete data under our direct control as described in Section 10.7. For data processed by service providers on our behalf, we will use commercially reasonable efforts to request deletion or de-identification, as applicable. Some service providers may retain limited logs, security records, derived data (such as limited API request logs), or backup copies according to their own retention schedules, legal obligations, contractual terms, and technical constraints. Because those systems are not entirely under our direct control, we cannot guarantee that every downstream log or backup copy will be purged within the same 15-day period.

10.9 State rights. Depending on where you live, you may have additional privacy rights. Those rights and how to exercise them are described in the Privacy Policy and any applicable state-specific notices we provide.

11. Acceptable Use and Prohibited Conduct

You agree not to, and not to help another person to, do any of the following:

11.1 use the Service in violation of law or these Terms;

11.2 use the Service if you are under 18 or located outside an authorized jurisdiction;

11.3 impersonate another person or misrepresent your identity, age, location, or eligibility;

11.4 use the Service as an attempted substitute for therapy, diagnosis, treatment, emergency response, crisis monitoring, mental health assessment, or any other professional service;

11.5 rely on the Service as a source of support in a dangerous, abusive, or emergency situation;

11.6 upload, transmit, or generate content that is unlawful, defamatory, infringing, invasive of privacy, threatening, harassing, hateful, exploitative, sexually abusive, or otherwise harmful;

11.7 use the Service to facilitate stalking, coercive control, abuse, unlawful discrimination, fraud, exploitation, violence, or any illegal act;

11.8 upload, request, generate, or distribute child sexual abuse material or content involving the sexual exploitation of minors;

11.9 knowingly interfere with or disrupt the Service, security features, rate limits, or connected systems;

11.10 scrape, crawl, harvest, data-mine, or access the Service through bots or unauthorized automation, except to the extent permitted by applicable law;

11.11 reverse engineer, benchmark, probe, or attempt to discover the Service's models, prompts, instructions, source code, or security measures, except to the extent expressly permitted by applicable law (including lawful security research or interoperability activities);

11.12 use the Service to create or improve any other service or machine-learning model, except as expressly allowed by applicable law (including lawful security research and interoperability activities);

11.13 resell, sublicense, rent, share, or otherwise commercially exploit the Service;

11.14 attempt to evade purchase limits, usage limits, safety controls, or geo-restrictions; or

11.15 encourage unhealthy reliance on the AI as a replacement for real-world relationships, offline support, or professional care, or represent the AI as a human, licensed professional, or clinical provider.

We may remove content, suspend access, preserve records, or report information to service providers, law enforcement, or other authorities where we believe doing so is required by law or reasonably necessary to enforce these Terms, protect people, or address illegal conduct.

12. Service Changes, Availability, Notifications, Accessibility, and Support

12.1 Service changes. We may add, remove, suspend, restrict, or modify features, plans, usage limits, AI models and related components, supported devices, supported locations, or technical requirements of the Service at any time.

12.2 Availability not guaranteed. We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time or in any particular place.

12.3 Device, network, and platform dependence. The Service depends on supported devices, operating systems, internet access, third-party platform services, and app-store infrastructure. Features may work differently across devices or may become unavailable if any of the foregoing is disrupted or if a provider changes or removes support.

12.4 Reminders and push notifications. If you enable reminders or scheduling features, you agree that we may send service-related push notifications or similar communications. Delivery and functionality depend on your device, operating system, network, and the relevant platform services, and are not guaranteed.

12.5 Accessibility. We want the Service to be usable by adults with disabilities and are working to improve accessibility over time. If you encounter an accessibility barrier, please contact us at support@moe.coach.

12.6 Support. Support inquiries, complaints, and claims can be sent to support@moe.coach.

13. Suspension and Termination

13.1 By you. You may stop using the Service at any time. You may delete your account through the Service. Deleting your account is also the method for withdrawing any required consent under Section 6.

13.2 By us. We may suspend or terminate your access, with or without notice (except as described in clause (d)), if: (a) you violate these Terms;
(b) we reasonably suspect fraud, abuse, illegal activity, or misuse;
(c) you are under 18, in an excluded jurisdiction, or otherwise ineligible;
(d) a payment is reversed, refunded, charged back, or not successfully completed;
provided that, for a payment failure that is not due to your fraud or misuse and that may be attributable to Apple App Store or Google Play billing processes, we will use commercially reasonable efforts to notify you and provide a reasonable opportunity to resolve the issue through the applicable platform before suspending or closing your account; (e) continued access creates legal, regulatory, security, or safety risk; or
(f) we discontinue the Service or a portion of it.

13.3 Effect of termination. Upon termination: (a) your right to use the Service ends;
(b) we may disable access to your account and coaching history; and
(c) we will handle deletion or retention of your information as described in Section 10 and the Privacy Policy.

13.4 Subscriptions after termination. If your subscription is billed through Apple or Google, account termination does not automatically cancel future app-store billing. If you initiate account deletion, we will, where reasonably practicable, prompt you in the Service to review and cancel any active app-store subscription and provide instructions or links to the relevant subscription-management settings. Where the applicable platform makes a cancellation request flow available through its tools or APIs, we may also enable or initiate that flow, but you remain responsible for completing any cancellation through the relevant app-store subscription settings. If we terminate your account, we will notify you in the app (and may also notify you by email) that you should cancel any active app-store subscription.

13.5 No refund unless required. Except where required by applicable law or platform policy, suspension or termination for a material violation of these Terms does not entitle you to a refund from Recognition Labs.

13.6 Survival. Any provision that by its nature should survive termination will survive, including any accrued payment obligations and Sections 4 and 5 (solely to the extent they set out disclaimers, limitations, and user acknowledgments applicable to claims arising from your use of the Service before termination, and not as an ongoing obligation to provide the Service or any feature after termination), 8 through 10, 13.3 through 13.6, and 14 through 22.

14. Intellectual Property Rights

14.1 Our rights. The Service, including the app, software, user interface, design, trademarks, service marks, logos, text, graphics, audio generated by the Service, workflows, prompts, system instructions, compilations, and other content generated by the Service or that we provide (excluding your User Content), are owned by Recognition Labs or our licensors and are protected by intellectual property and other laws.

14.2 Reservation of rights. Except for the limited license expressly granted in Section 8, we reserve all rights not expressly granted to you.

14.3 Trademarks. "moe," Recognition Labs, and related names, logos, and marks are our trademarks or those of our affiliates or licensors. You may not use them without our prior written permission, except as permitted by applicable law.

15. Disclaimer of Warranties

15.1 As-is / as-available; use at your own risk. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU USE THE SERVICE AT YOUR OWN RISK. THIS INCLUDES, WITHOUT LIMITATION, RISKS ARISING FROM YOUR RELIANCE ON AI-GENERATED COACHING CONTENT.

15.2 Specific disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOGNITION LABS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

15.3 No warranty on outputs or outcomes. We do not warrant that any coaching content or other AI-generated output — including any transcript, summary, highlight, action item, reminder, crisis-related prompt, or memory — will be accurate, complete, suitable, effective, appropriate, or available when needed.

15.4 No professional warranty. We do not warrant that the Service is a substitute for therapy, counseling, psychotherapy, medical advice, diagnosis, treatment, a medical device, crisis intervention, suicide prevention, emergency response, safety monitoring, legal advice, financial advice, or any other professional service.

15.5 Local law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain rights, so some of the disclaimers above may not apply to you, and nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

16. Limitation of Liability

16.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOGNITION LABS, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

16.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF RECOGNITION LABS AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (a) ONE HUNDRED U.S. DOLLARS (US $100); OR
(b) THE TOTAL AMOUNT YOU PAID TO RECOGNITION LABS THROUGH THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

16.3 Application. The limitations in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, statute, or otherwise. You and Recognition Labs agree that the limitations of liability in this section are a fundamental element of the basis of the bargain set forth under these Terms, without which Recognition Labs would not have entered into them.

16.4 Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law. In addition, the limitations above do not apply to our fraud, willful misconduct, or gross negligence where applicable law prohibits such limitation.

17. Indemnification

17.1 Third-party claims caused by your misconduct. To the fullest extent permitted by law, you will indemnify and hold harmless (and at our election, defend) Recognition Labs, its affiliates, licensors, service providers, and each of their respective officers, directors, members, managers, employees, and agents from and against third-party claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) to the extent arising out of: (a) User Content you provided that infringes, misappropriates, or violates a third party's intellectual property, privacy, publicity, or other rights;
(b) your unlawful misuse of the Service or your use of the Service to harass, threaten, exploit, stalk, or harm another person; (c) your fraud, intentional misconduct, or material misrepresentation; or (d) your material breach of a specific obligation in these Terms, provided the breach is not attributable to our acts or omissions.

17.2 Consumer-protective carve-out. This section does not require you to indemnify any party for that party's own fraud, willful misconduct, or gross negligence to the extent prohibited by applicable law. Some jurisdictions do not permit consumer indemnification or limit its scope; this section applies only to the extent permitted by the law of your jurisdiction.

18. Dispute Resolution; Arbitration; Class Action Waiver; Governing Law

18.1 Please contact us first. If you have a concern or dispute, please contact us first at support@moe.coach so we can try to resolve it informally.

18.2 Informal dispute process. Before starting arbitration or filing a court claim (except for small claims, agency complaints, or the limited court relief described below), you and Recognition Labs agree to first send the other a written notice of dispute describing the issue and the requested relief. Your notice must include your name, the email address associated with your account, a description of the dispute, the relief you seek, and your personal signature (physical or electronic). You may send your notice to:

Recognition Labs, LLC
Attn: Legal Notices
6655 S Yale Ave, Tulsa, OK 74136
Email: support@moe.coach

We may send a notice to the email address associated with your account. Within a reasonable time after a notice is received, the parties will participate in a good-faith, individualized informal dispute resolution conference (an "Informal Dispute Resolution Conference") by telephone or video. The Informal Dispute Resolution Conference must be individualized, meaning a separate conference for each claimant, even if represented by the same law firm or set of law firms. Any applicable statute of limitations and any arbitration or court filing-fee deadlines will be tolled while the parties engage in the required Informal Dispute Resolution Conference process. If we cannot resolve the dispute within 60 days after notice is received, either party may proceed as described below.

18.3 Agency complaints permitted. Nothing in these Terms prevents you or us from bringing an issue to the attention of a federal, state, or local government agency.

18.4 Agreement to arbitrate. Except for the limited exceptions in Sections 18.3, 18.5, and 18.6, you and Recognition Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with Recognition Labs will be resolved by binding individual arbitration, not in court.

18.5 Small claims option. Either party may bring an individual claim in small claims court if it qualifies and remains on an individual basis. You may bring a qualifying small claims case in the county where you live or in Tulsa County, Oklahoma.

18.6 Limited court relief. Either party may seek temporary, preliminary, or equitable injunctive relief in court to protect intellectual property, confidential information, or against unauthorized access, misuse, abuse, or security threats, without waiving the right to arbitrate other claims. To the extent applicable law requires that a claim for public injunctive relief be heard in court rather than arbitration, that claim may proceed in court and will be severed from arbitration if necessary.

18.7 Arbitration administrator and rules. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and any applicable AAA consumer supplementary procedures, in each case as in effect at the time the arbitration demand is filed (except as provided in Section 18.17), as modified by these Terms. If the AAA is unavailable or unwilling to administer the arbitration and the parties cannot agree on a substitute, a court with jurisdiction may appoint an administrator or arbitrator.

18.8 Arbitration format. Arbitration may be conducted in person, by video, by telephone, or through written submissions, as the arbitrator determines consistent with the AAA rules and the parties' circumstances. Unless the parties agree otherwise, any in-person hearing will occur in the county where you live or in Tulsa County, Oklahoma.

18.9 Arbitration fees and attorneys' fees. Recognition Labs will pay arbitration filing, administration, case-management, hearing, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules or applicable law. Each party will bear its own attorneys' fees and costs except to the extent the arbitrator awards them or applicable law requires otherwise.

18.10 Individual claims only; class action waiver. YOU AND RECOGNITION LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

18.11 Jury-trial waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND RECOGNITION LABS WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE PERMITTED TO PROCEED IN COURT.

18.12 Decision-maker and remedies. A court of competent jurisdiction will decide questions about the existence, scope, enforceability, or arbitrability of this Section 18 to the extent applicable law requires. For claims that proceed in arbitration, the arbitrator may decide the merits and may award the same remedies available in court on an individual basis, but only to the extent needed to resolve that individual's claim.

18.13 Arbitration opt-out. You may opt out of this arbitration agreement by sending a written opt-out notice to the email or mailing address in Section 18.2 within 30 days after you first accept these Terms, or within 30 days after you accept any updated Terms that materially change this Section 18. If you email the notice, please use the subject line "Arbitration Opt-Out." Your notice must include your full name, the email associated with your account, and a clear statement that you want to opt out of arbitration. If you opt out, Sections 18.4 through 18.12 will not apply to you, but all other parts of these Terms will remain in effect. If you previously opted out, your opt-out remains in effect when you accept updated Terms or a renewed license; accepting them does not revoke a prior opt-out unless you expressly rescind it in writing.

18.14 Governing law. These Terms are governed by the Federal Arbitration Act and, for issues not governed by the Federal Arbitration Act, by the laws of the State of Oklahoma, without regard to conflict-of-laws rules.

18.15 Judicial forum for non-arbitrable disputes. For any dispute that is not subject to arbitration, you and Recognition Labs consent to the exclusive jurisdiction of the state courts located in Tulsa County, Oklahoma, and the federal courts located in the Northern District of Oklahoma, except that either party may bring a qualifying small claims action as provided above.

18.16 Severability of dispute provisions. If any part of this Section 18 is found unenforceable, the remaining parts will remain in effect, except that if the class-action waiver in Section 18.10 is found unenforceable as to a particular claim or request for relief, then Section 18.4 will not apply to that claim or request for relief to the extent required by law.

18.17 Coordinated Filings. If 25 or more arbitration demands of a substantially similar nature are filed by or against Recognition Labs and representation of the claimants is consistent or coordinated across the cases, you and we agree that: (a) the AAA's Mass Arbitration Supplementary Rules, as in effect when the first such demand is filed, will apply in addition to the Consumer Arbitration Rules; (b) the AAA may administer the demands in batches of up to 50 for purposes of filing administration, case-management conferences, and scheduling, and may appoint a single arbitrator to a batch, provided that every case is heard and decided individually on its own merits and no ruling or award in any other person's case will bind you or decide any part of your claim; (c) batches will proceed concurrently to the extent arbitrator availability permits, and any applicable statute of limitations on your claim is tolled from the date your demand is filed until your individual arbitration concludes; (d) nothing in this section reduces our fee obligations under the AAA's fee schedules, limits either party's right to bring an individual claim in small claims court, or limits your right to opt out of arbitration as described above; and (e) if any part of this section is held unenforceable, it will be severed, the remainder of this agreement to arbitrate — including the agreement to proceed on an individual basis — remains in effect, and any affected demands will proceed as individual arbitrations under the Consumer Arbitration Rules.

19. Electronic Communications and Notices

19.1 Electronic communications. By using the Service, you consent to receive communications from us electronically, including by email, in-app message, or push notification, where legally permitted. Notices we send to the email address associated with your account or provide in the app are deemed effective when sent or posted, as applicable.

19.2 Service communications. We may send you messages about your account, purchases, reminders you enable, technical issues, support, updates to the Service, changes to these Terms, and other service-related matters.

19.3 Marketing communications. If we send promotional or marketing communications, you may opt out as provided in the message or in your settings. You may still receive transactional or service-related communications.

19.4 Notices to Recognition Labs. Unless these Terms specify a different method, legal notices to us must be sent to the address in Section 18.2.

20. Additional Terms for Apple App Store and Google Play

20.1 General. This Section 20 applies only if you downloaded the app from the Apple App Store or Google Play.

Apple App Store Additional Terms

20.2 Agreement with us, not Apple. These Terms are between you and Recognition Labs, not Apple, and Apple is not responsible for the Service except as expressly provided below.

20.3 Scope of license. For apps accessed through the Apple App Store, the license granted in Section 8 is limited to use of the app on any Apple-branded products that you own or control and as permitted by the applicable App Store usage rules.

20.4 Maintenance and support. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the app.

20.5 Warranty claims. To the extent not effectively disclaimed under these Terms, Recognition Labs - not Apple - is responsible for any product warranties. If the app fails to conform to an applicable warranty and you notify Apple, Apple may refund the purchase price you paid for the app, if any, and, to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the app.

20.6 Product claims. Recognition Labs, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of the app, including: (a) product liability claims;
(b) claims that the app fails to conform to any applicable legal or regulatory requirement; and
(c) claims arising under consumer protection, privacy, or similar laws.

20.7 Intellectual property claims. If a third party claims that the app or your possession and use of the app infringes that third party's intellectual property rights, Recognition Labs, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim to the extent required by these Terms.

20.8 Legal compliance representation. You represent and warrant that: (a) you are not located in a country or region subject to a U.S. government embargo, or designated by the U.S. government as a terrorist-supporting country; and
(b) you are not listed on any U.S. government list of prohibited or restricted parties.

20.9 Third-party terms. You must comply with applicable third-party agreement terms when using the Service, including the terms of your mobile platform provider, device manufacturer, internet provider, and wireless carrier.

20.10 Apple as third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to the app downloaded from the Apple App Store. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Google Play Additional Terms

20.11 Google Play billing and distribution. If you downloaded the app through Google Play, your use of the app and any in-app purchase may also be subject to applicable Google Play terms, policies, and billing rules.

20.12 Google not responsible for support or claims. Except as required by applicable law or platform rules, Google is not responsible for maintenance, support, or claims relating to the app, and Recognition Labs is responsible as between you, us, and Google.

21. Changes to These Terms

21.1 We may update these Terms. We may revise these Terms from time to time.

21.2 How we will notify you. When we make material changes, we will notify you before the changes take effect. We may notify you in the app, by email, or by another clear method. We will also update the effective date at the top of this document.

21.3 Effect of changes. Unless we say otherwise, revised Terms become effective when posted or on the date stated in the revised Terms. Changes will not apply retroactively to disputes we already had actual notice of before the revised Terms took effect unless applicable law allows and the parties agree. By continuing to use the Service after the effective date of such update, you agree to the revised Terms. For material changes to the arbitration provisions in Section 18, to the license term structure in Section 8, or to fees, and for changes that affect consent-based processing of your information, we will require your affirmative acceptance and, where applicable, renewed in-app consent. Continued use alone will not constitute acceptance of those changes. If you do not agree, you must stop using the Service, delete your account, and, if applicable, cancel your subscription through Apple or Google.

22. General Terms

22.1 Entire agreement. These Terms, the Privacy Policy, any applicable Consumer Health Data Privacy Policy or other state-specific privacy notice we provide, any applicable in-app consent disclosures you affirmatively accept, and any additional terms presented for a specific feature or purchase together form the entire agreement between you and Recognition Labs regarding the Service.

22.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

22.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

22.4 Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, reorganization, asset sale, financing, or other corporate transaction.

22.5 No agency or special relationship. These Terms do not create any agency, partnership, joint venture, employment, fiduciary, therapist-patient, or other special relationship between you and Recognition Labs.

22.6 Force majeure. We will not be liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, power or internet outages, platform outages, telecommunications failures, pandemics, epidemics, war, terrorism, civil unrest, or government action.

22.7 Interpretation. Headings are for convenience only. "Including" means "including without limitation."

22.8 No third-party beneficiaries. Except as expressly provided in Section 20 for Apple and as otherwise required by law, these Terms do not create third-party beneficiary rights.

23. California Notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice:

Provider: Recognition Labs, LLC
Address: 6655 S Yale Ave, Tulsa, OK 74136
Email: support@moe.coach
Phone: +1-918-221-9180

Current charges: Any charges for the use of the Service will be disclosed to you before purchase in the applicable purchase flow and/or in the Service.

Complaint assistance: If you have a complaint regarding the Service or desire further information regarding use of the Service, please contact us at support@moe.coach. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Companion chatbot notice. Companion chatbots may not be suitable for some minors. moe is not a companion chatbot and is available only to adults 18 or older (see Section 2). We provide this notice to California users under California Business and Professions Code Section 22604.

24. Contact Information

If you have questions, complaints, or claims about the Service, please contact:

Recognition Labs, LLC
Website: moe.coach
Email: support@moe.coach
Phone: +1-918-221-9180
Mailing address: 6655 S Yale Ave, Tulsa, OK 74136