Frequently asked

Questions, answered.

What is moe?
moe is your AI relationship coach. You talk with moe about a relationship — with a partner, family member, friend, or someone new — to figure out what you want to improve. Each call ends with one doable step to take in real life. Success means less time with moe and more time together.
How does moe work?
Your first call helps you figure out your relationship goal. Later calls help you choose doable steps toward that goal and talk through any barriers so each step fits your life. After you try a step, you can leave a brief voice message about what happened so moe stays up to date for your next call. You can change the relationship or goal you want to focus on at any time. Whatever you choose, moe helps you move toward closer relationships with the people you care about.
What can moe help me with?
moe provides coaching to help you build new relationships and strengthen the ones you already have. moe is not a therapist, crisis line, or emergency service. For mental health treatment, contact a licensed professional. If you’re in crisis or need urgent help, contact local emergency services or a crisis line.
What does moe cost?
Your first 7 days on the Standard plan are free for new members — checkout always shows the exact terms before you pay. After that, Standard is $10/month for 3 conversations a week. The Plus plan is $20/month for 7 conversations a week. You can cancel anytime and keep access through the end of the period you’ve paid for.
What if a call gets interrupted?
If a call gets interrupted or cut short, call moe again and pick up where you left off. If that happens, the conversation can span multiple calls so you can cover what you need. Your plan counts the completed conversation, not the individual calls.
How does moe use what I share?
Your conversations are yours. We don’t keep audio from calls or voice messages once they’re transcribed. We keep written transcripts so moe can pick up where you left off. We don’t sell your data, use it for ads, or use your conversations to train AI. See our Privacy Policy for more details.
Who makes moe?
moe is built by Recognition Labs. Incentives eventually show up in the product. We are a nonprofit, designed to stay one, so ours stay lined up with the people we serve. Everything we build has one goal: people spending more of life together.
How do I cancel?
Manage or cancel your subscription right from your phone: on iPhone through your App Store subscriptions, and on Android through Google Play subscriptions. Canceling stops future billing and never deletes your account on its own.
How do I delete my account and data?
You can delete your account and data anytime — start from Settings in the app or use our account deletion page. We complete deletion within 15 calendar days of your request.