Effective Date: 21 July 2026
This page describes how moe — Recognition Labs’ AI connection coaching app — responds when a user may be in crisis. It is published in accordance with California Business and Professions Code Section 22602(b). It reflects how the app actually behaves; if moe’s crisis behavior changes, this page is updated at the same time.
988 Suicide & Crisis Lifeline — Call or text 988
Crisis Text Line — Text HOME to 741741
Emergency services: Call 911 if you are in immediate danger.
moe is an AI coaching app for adults 18 and older, focused on connection and relationships. moe is not therapy, counseling, crisis intervention, suicide prevention, emergency response, or safety monitoring, and it is not monitored as an emergency service. moe’s coach is an AI, not a human, and does not provide clinical care.
Recognition Labs maintains a protocol designed to prevent moe’s AI coach from producing suicidal ideation, suicide, or self-harm content, and to refer users who may be in crisis to crisis service providers:
Prevention. The coach operates under safety instructions: it does not provide diagnosis, treatment, or therapeutic intervention, and when a user expresses a possible crisis it responds supportively and refers the user to the crisis resources above rather than engaging with the content as coaching material.
Detection and referral. moe’s safety systems evaluate live coaching calls — and voice messages, when they are processed — for language that may indicate immediate risk of self-harm or harm to others. When such language is detected, moe displays a crisis-resource notification with the resources listed above: during the call, or when the user next opens the app after a flagged voice message.
Contact us at support@moe.coach.